Returns
What are our rules for returns?
At TBSM Online we have four rules for online order returns:
- Return authorisation must be initiated within 30 days of receiving your order.
- Item(s) must be in a new and un-used condition.
- Product packaging must be in original condition with no postage labels or markings.
- Special-order items are non-returnable.
How do I return an item?
To return any item purchased online simply fill out the form below before:
- A TBSM customer service staff member will respond to your return request via email and will include a return post label if your order meets out rules for return.
- Print off the label and affix it to the outside of your safely packaged item.
- Drop the item off at your local Australia Post outlet.
Can I exchange an item?
To speed up your order exchange process please follow these steps below
- Submit a Returns Authorisation Request from the form below and send your item back TBSM using the provided return label.
- Place a new order online for the product you would like to exchange to, i.e. a different size, different colour or different design.
- TBSM Online will refund your original item minus any postage included within the item’s original amount on its trip from TBSM to you and the $13.95 prepaid return label. All refunds are processed within 2 business days of the item arriving arriving safely back at our store.
Can I return an item at the TBSM Retail Store?
Yes, items purchased online can be returned at the TBSM Retail Store if they meet the following conditions;
- Return must take place within 30 days of receiving your order.
- Item(s) must be in a new and un-used condition.
- Product packaging must be in original condition with no postage labels or markings.
- A copy of the order invoice is alongside the item.
- All refunds for item(s) returned in store are processed within 2 business days by one of our online store staff members.
Can I return an item for refund?
Yes, item(s) can be returned for refund and are subject to the following conditions.
- All rules for returns as stated above must be met.
- Once the item has arrived at TBSM it will be refunded minus any postage included within the item’s original amount on its trip from TBSM to you and the $13.95 prepaid return label.
- Item(s) returned for a refund via credit card, PayPal or direct bank deposit will incur a 5% restocking fee. This fee also applies for orders cancelled before goods are shipped. Item(s) returned for store credit will not incur this fee.
Returns Authorisation Request (returns application)
Need to return an item? All online orders returned to TBSM via post or courier will require a returns authorisation request to be completed through the form below before the item(s) are sent back. Please note - any return sent back to TBSM will not be processed until a Returns Authorisation Request form has been completed. Log in through this link to pre-fill your contact information.
