Visit Us

Email Us

Our customer service team is on hand from 8am to 5pm, Monday to Friday* to answer any; product inquiries, questions relating to a new online order, or to follow up on an existing online order. To ensure our team are best prepared to respond to your inquiry please fill out the form below and include your phone number if possible. Standard response time for inquiries through this form is within 3 business hours. *excluding public holidays

Call Us

Online Store
(02) 9580 3217

Call our online store between 12pm-3pm Mon-Fri* for:

• More information about a product on this site
• Inquiries regarding how to place an order online
• Details of an existing online order
• Estimated delivery time for an online order

Retail Store
(02) 9586 0138

Call our retail store for questions about:

• Purchasing gear you've seen on the site in-store
• Workshop repairs
• Suspension servicing
• Bike fitting

Please note: Price quotes on bicycles, parts, accessories and aparrel can only be provided via email. Please email through the form above if you have seen a product advertised elsewhere for a price lower than what is advertised on our site. Our "TBSM Price" for most products is less than recommended retail pricing and due to this our phone sales staff can only quote you this price over the phone. *excluding public holidays

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